This product offers you a great selection of hotels and other type of accommodations. As this is a single component, the Package Travel, Package Holidays and Package Tours Regulations 1992 do not apply.

Your holiday/ accommodation booking
Whether you book alone or as a group, we will only deal with the lead booking name in all subsequent correspondence, including changes, amendments and cancellations. You must be 18 years old at the time of booking and possess the legal capacity and authority to book as the lead name and take up the offers advertised by us if they are still available. It is a condition of your booking with us that you and all other members of your party, including infants and children, are adequately insured and any person who is under 18 years old must be accompanied by an adult whilst staying at the accommodation.  When you  ask for your booking to be confirmed, we will confirm the booking within 24 hours and we will send you a confirmation invoice. If any detail on the confirmation invoice is not correct you must tell us immediately. 

The price you pay
All prices we advertise are accurate at the date published, but we reserve the right to change any of those prices from time to time. Prices can go up or down. We will be able to tell you  the up-to-date price of your chosen accommodation advertised by us before confirming your booking.

If we cancel your booking
We aim to provide your accommodation as booked. But if, for example, you do not pay the balance of the accommodation price on time, we may cancel it. We reserve the right to cancel your booking in any circumstances but if we cancel your booking you can either have a full refund or accept replacement accommodation from us of equivalent or closely similar standard and price (if one is available). Should you choose this option the terms and conditions of your holiday will not change and these conditions will still apply to your booking. and we will always refund the difference in price if the replacement accommodation is of a lower standard and price. Other than in the case of non-payment, we will not cancel your booking less than six weeks before you go, unless this is the result of an event that is out of our control, such as war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, hurricanes and other actual or potential severe weather conditions, and any other similar events.

Our responsibility for your holiday/ accommodation booking
We will arrange for you to receive the facilities that make up the holiday/ accommodation that you choose and that we confirm. We are responsible for making sure that each element of the holiday/ accommodation you book with us is provided to a reasonable standard and as was advertised by us (or as changed and accepted by you).

Your Agreement with Us

Your contract
By asking us to confirm your booking, you are accepting that the terms of this Agreement constitutes the entire agreement between us with regard to your booking and your accommodation. You also consent to our processing personal information about you and other members of your party. Your contract with us shall be governed by and construed in accordance with the law of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales over any claim or matter arising under or in connection with your contract with us. You may however choose to submit to the law and jurisdiction of Scotland or Northern Ireland if you are resident in either of these jurisdictions but not to any other law and/or jurisdiction. 

Paying for your holiday/ accommodation booking
You will be required to pay 100% of your holiday/ accommodation price or a deposit only before we can confirm your booking. You will be required to pay the deposit for each person in your party when you book unless this is within four weeks of the date of arrival at the accommodation when the full amount for the booking is payable. The deposit amount will be specified by us when your booking is made.
If a deposit is allowed, the deposit payment will be your only commitment until four weeks before your date of arrival. Within one week of booking, we will send you a Confirmation Invoice showing how much you owe us. You must pay the amount on the last invoice issued by us, at least three weeks before your planned arrival date at the accommodation. If you do not, we reserve the right to treat your booking as cancelled.

If you change or cancel your booking
If you wish to change or cancel your booking you must advise us. If you want to change any details of your booking (such as changing to different accommodation or changing a name in your party), we will do our best to help. If you want to cancel your accommodation booking or part of it the lead name on the booking must advise us. Once we receive your notice of cancellation you should expect to receive a cancellation invoice within 7 days. If you do not then please contact us. If you cancel your booking less than three weeks before your planned arrival date your deposit will not be refunded.

If you have a complaint
If you have a complaint about your accommodation whilst away, you must immediately notify the supplier of the service in question locally. If they are unable to resolve the problem immediately, and a member of our staff is not available, you should contact us straight away by telephone/fax/e-mail and we will endeavour to assist. If you are still not satisfied, you must write to our Customer Services Department at Time for a holiday, 20 Knockhall Road, Greenhithe, Kent, DA9 9HJ, within 28 days of your leaving the accommodation to allow your complaint to be investigated properly. Please write your booking reference on your letter, and include your daytime and evening telephone numbers. 

Your Conduct towards staff and other guests
We reserve the right to refuse to accept you as a customer or continue dealing with you if your behaviour is disruptive or affects other guests or is threatening or abusive towards our staff or agents in the UK or resort, on the telephone, in writing or in person. In any of these circumstances you may be evicted from the accommodation and no refunds will be paid to you and we may make a claim against you for any costs and expenses incurred as a result of your behaviour. Criminal proceedings may also be instigated. Reference to “you” or “your” includes for the purposes of this section the conduct also of any other person in your party.

Your holiday/ accommodation
The holiday/ accommodation must only be used by those people named on your Confirmation Invoice (or on any Amendment Invoice issued). You are not allowed to share the accommodation or let anyone else stay there. You are responsible for the cost of any damage caused to your accommodation or its contents during your stay. These charges must be met by you and may have to be paid locally.

Contacting you
If you book via our website or have opted in other circumstances for us to contact you via e-mail, we will communicate with you using the e-mail address you have provided. For example, to provide your e-confirmation, e-ticket, e-cancellation, etc. We will assume that your e-mail address is correct and that you understand the risks associated with using this form of communication. Please note that you may still have to contact us via our call centre or in writing as required in our terms and conditions.